On the latest blog post by Mozilla’s Laura Mesa, she shares the results of a survey conducted on past September 23 to randomly selected Firefox users updating to 3.0.2 and 3.0.3.
When asked how likely they were to recommend Firefox to a friend in a scale of 1 to 5, 89% of the 30,272 respondents answered 4 or 5 (most likely), “which can also be understood as an 89% customer satisfaction rating”, said Laura in her post.
The short six questions survey also confirms that most Firefox users hear about it the first time from a friend (55%), with blogs and paper publications cited as second sources (about 13% each).
Asked about the reasons they download Firefox 3, they pointed performance (29%) as the main reason, followed by security (26%),Â recommendation (15%), customization (10%), and open source (8%).
The survey also asked for the daily usage of the Internet with ranges from 8+ hours a day to less than an hour. The report doesn’t provide details but 37% were labeled as heavy users (5+ I’d guess), 39% moderate and 24% as light users.
Also, 55% of participant have installed an add-on while 10% have no clue of what an add-on is.
Laura clarifies that Mozilla will wait for a few other quarterly rounds to determine how relevant the results really are. Results for the question on what browser users had used the previous week are being hold “because we got conflicting answers from people, probably due to the wording of the question.”, said Laura.